Our technology infrastructure includes essential hardware like camera systems, telephones, staff computers, student computers and WiFi, as well as key software tools such as Google Workspace, online curriculum platforms, and school management systems like PowerSchool and School ERP Pro. These systems support everything from communication and security to online learning and administrative functions.

Staff Technology Support Request

New Student Chromebook Request

Broken Student Chromebook/Charging Adapter Request

Shortcuts

### Staff - Please submit a form to the [Service Desk](https://pittsfieldps.sd.cloud.invgate.net) to request help with IT problems.

### For all other questions: [contact-tech@pittsfield.net](mailto:contact-tech@pittsfield.net)


### **PPS Help Desk Requests:**

**Hardware**

- **Avigilon Camera and Door systems**
- **Public Address (PA) / Bell systems / Clocks**
- **Telephones/Fax machines**
- **Key Fobs for school building access**
- **Printers/Copies**
- **Projectors**
- **Staff Computers (laptops, desktops, iPads, iphones & Chromebooks)**
- **WiFi/Network**

**Software**

- **Blocked Websites**
- **Google Workspace - Gmail, Google Docs, Google Sheets, etc.**
- **Online Curriculum - Canvas, Clever, Pearson, HMH & MHE**
- **PowerSchool, PowerTeacher and PowerSchool Special Education**
- **School ERP Pro (Infinite Visions)**
- **District and/or School Website**

Staff Technology Support:

**Damaged Chromebook Replacement:** [Click Here](https://docs.google.com/forms/d/e/1FAIpQLSe4HyBQNIEpf2JZfXrrqkt_DtoJRwwg6YooA-a2qNUaxkj80A/viewform?usp=sf_link) to submit a form requesting a replacement for a student's broken Chromebook.

**New Student Chromebook Request:** [Click here](https://docs.google.com/forms/d/e/1FAIpQLScVGe7qIm2CRejRGPvHFTzNCMzM3vWfaorOkD_xm2FLRhYuqQ/viewform?usp=sf_link) **ONLY** for students who have not yet been assigned a Chromebook.

Student Chromebook Helpdesk:

To request a PowerSchool Parent account, please email [parentaccountrequest@pittsfield.net](mailto:parentaccountrequest@pittsfield.net). Please include your students' first and last names, and send the email from the email address we have on file for you in PowerSchool.

Parents & Guardians PowerSchool SignUp:

### **Contact your school's senior custodian who will submit a ticket with the applicable city department.**

- **Electrical such as electrical outlets, or lighting**
- **HVAC systems - Heating, Cooling or Ventilation**
- **Facilities - Such as Roof leaks, Broken Windows, Painting.**
- **Plumbing**
- **Door lock issues**
- **General building maintenance**

**City Highway & Parks Department**

- **Sidewalk, Driveway, Parking lot Repairs**
- **Trees, Bushes, Shrubs etc…**
- **Mowing, Field Painting, Athletics**
- **Parking lot & Driveway lights fed from the street**

City Building Maintenance Work Orders:

ParentSquare makes it easy to register for ParentSquare from the app. Follow the steps below:

1. Download and open the ParentSquare App.
1. Enter your email or cell phone number. _Note: If your email or phone number is not recognized by ParentSquare, you can "Request Access" or call your school office and ask them to update your contact information._
1. Tap **Continue**
1. Enter your registration code sent by Email or Text and tap **Continue.**
1. Create your password and confirm your password. _Note: If your registration link has expired, a new one will need to be sent to you. Please contact your school's admin and ask for a new link to be sent to you._